I still remember when I purchased a brand new laptop to work on since an upgrade was much needed. I got an Acer Aspire that had some pretty solid specifications and it does work great. The only problem it has is that is shuts down randomly without an apparent reason. Fortunately, I found the fix and I will share with you in today’s article.
Yes, you might be tempted to consider the laptop broken (that’s what I thought, especially since it was a new purchase), but you can also try my recommended fixes for the Acer laptop shutting down randomly before sending it back or for a fix.
Apparently – and unfortunately – this is a pretty common thing with newer Acer laptop models. There are many people complaining about the same thing: their laptop shuts down without a warning at completely random intervals, with no apparent reason.
There doesn’t seem to be anything causing these shut downs, but they always occur when the charger is not plugged in – but even if the battery is full.
I started to get these random shut downs of my Acer Aspire and at first I didn’t even think it was a problem. You know, since the laptop was brand new and everything seemed to be working flawlessly, I thought that it might be a Windows update causing it or something similar.
But after a while it was pretty obvious: there’s a problem with my laptop as it shouldn’t shut down randomly and without any sort of prior warning. Therefore, I decided to find a fix for this before sending it back.
And fortunately an extremely simple trick has done wonders for me. After doing this, I used the laptop without a problem for two years now. And it only took a couple of minutes! So I am sharing what to do below, together with two other potential fixes in case my recommended one doesn’t work.
NOTE: Before attempting any of these fixes yourself, remember that a laptop should not shut down randomly – no matter what the cause is. Therefore, if it’s still in warranty, it’s probably best to send it to be replaced or repaired.
The only reason why I didn’t follow this route was that I personally installed Windows 10 on my new laptop and spent over a day downloading programs, saving passwords and copying files from my old laptop to this one.
Just going through this again sounded like a nightmare. But in most cases, it’s best to just send it back and get a new product that works flawlessly from the beginning. However, the fix recommended below should NOT void your warranty.
However, if you want to try and fix the Acer laptop shutting down randomly problems by yourself, you have a few options.
Here’s the fix that did the job for me:
Shut down your laptop, unplug the charger and turn it around. Use a screwdriver to tighten all the screws that you can see on the back board. You will be surprised (at least I was!) to see that some are VERY loose.
Don’t tighten them too much – so don’t use all your force to do it – but gently tighten them all a bit so they’re holding better. For some unknown reason (maybe some contacts not connecting as they should), this fixed the problem for me – and many others who have tried it. No more random shut downs from my Acer laptop!
But if this doesn’t fix it for you, you can try two other potential fixes to prevent your laptop from randomly shutting down without a warning:
1. Reset your laptop’s battery
First, shut down your laptop and turn it around. Get a needle or a paper clip and find the small hole near your battery.
Insert the needle/paper clip and press for about 4-5 seconds. Keep the laptop shut down for about 10 minutes, then plug in the charger and restart it.
If you want to make sure that you’re doing everything right – or if you can’t find the small hole to reset your battery – your best bet is to head over to YouTube and search for a video showing you how to do it based on your laptop model.
Even if you have an Acer laptop, the small hole will be positioned in various places depending on the model and it’s difficult to tell you here where it will be. But it’s not difficult to find it with a bit of extra research!
2. Update your BIOS
This takes quite a bit of time and dedication and should only be attempted if the other two methods fail and your laptop is no longer under warranty. If you still have it under warranty, it might be best to just send it back.
Updating your BIOS is not really recommended in most cases – but in some, like having your laptop shutting down randomly, it might help.
The process is a bit complicated, but you can find instructions on how to do it here.
Just make sure, before you attempt to update your BIOS, that there is indeed an update available for your model. And only do it if everything else failed to fix your problem.
In my case and most cases out there, simply tightening the screws a bit solves the problem like magic – as silly and unbelievable as it might sound. So definitely try it first and you might be surprised to find out that such a simple fix works!
Finally, if none of the fixes above work, the problem might be somewhere else. Your laptop might be overheating and restart or reset because of this – so you can check out the temperature installing a free program for this, but it’s very unlikely that overheating is the cause unless you’re using it to play games.
If you have this strange problem of your Acer laptop randomly shutting down without an apparent reason, feel free to comment below especially if you managed to find a fix that was not listed in this article.