Acer Laptop Shutting Down without Warning (Even on Full Battery): Here’s the Fix!

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I still remember when I purchased a brand new laptop to work on since an upgrade was much needed. I got an Acer Aspire that had some pretty solid specifications and it does work great. The only problem it has is that is shuts down randomly without an apparent reason. Fortunately, I found the fix and I will share with you in today’s article.

Yes, you might be tempted to consider the laptop broken (that’s what I thought, especially since it was a new purchase), but you can also try my recommended fixes for the Acer laptop shutting down randomly before sending it back or for a fix.

Apparently – and unfortunately – this is a pretty common thing with newer Acer laptop models. There are many people complaining about the same thing: their laptop shuts down without a warning at completely random intervals, with no apparent reason.

There doesn’t seem to be anything causing these shut downs, but they always occur when the charger is not plugged in – but even if the battery is full.

I started to get these random shut downs of my Acer Aspire and at first I didn’t even think it was a problem. You know, since the laptop was brand new and everything seemed to be working flawlessly, I thought that it might be a Windows update causing it or something similar.

But after a while it was pretty obvious: there’s a problem with my laptop as it shouldn’t shut down randomly and without any sort of prior warning. Therefore, I decided to find a fix for this before sending it back.

And fortunately an extremely simple trick has done wonders for me. After doing this, I used the laptop without a problem for two years now. And it only took a couple of minutes! So I am sharing what to do below, together with two other potential fixes in case my recommended one doesn’t work.

NOTE: Before attempting any of these fixes yourself, remember that a laptop should not shut down randomly – no matter what the cause is. Therefore, if it’s still in warranty, it’s probably best to send it to be replaced or repaired.

The only reason why I didn’t follow this route was that I personally installed Windows 10 on my new laptop and spent over a day downloading programs, saving passwords and copying files from my old laptop to this one.

Just going through this again sounded like a nightmare. But in most cases, it’s best to just send it back and get a new product that works flawlessly from the beginning. However, the fix recommended below should NOT void your warranty.

However, if you want to try and fix the Acer laptop shutting down randomly problems by yourself, you have a few options.

Here’s the fix that did the job for me:

Shut down your laptop, unplug the charger and turn it around. Use a screwdriver to tighten all the screws that you can see on the back board. You will be surprised (at least I was!) to see that some are VERY loose.

Don’t tighten them too much – so don’t use all your force to do it – but gently tighten them all a bit so they’re holding better. For some unknown reason (maybe some contacts not connecting as they should), this fixed the problem for me – and many others who have tried it. No more random shut downs from my Acer laptop!

But if this doesn’t fix it for you, you can try two other potential fixes to prevent your laptop from randomly shutting down without a warning:

1. Reset your laptop’s battery

First, shut down your laptop and turn it around. Get a needle or a paper clip and find the small hole near your battery.

Insert the needle/paper clip and press for about 4-5 seconds. Keep the laptop shut down for about 10 minutes, then plug in the charger and restart it.

If you want to make sure that you’re doing everything right – or if you can’t find the small hole to reset your battery – your best bet is to head over to YouTube and search for a video showing you how to do it based on your laptop model.

Even if you have an Acer laptop, the small hole will be positioned in various places depending on the model and it’s difficult to tell you here where it will be. But it’s not difficult to find it with a bit of extra research!

2. Update your BIOS

This takes quite a bit of time and dedication and should only be attempted if the other two methods fail and your laptop is no longer under warranty. If you still have it under warranty, it might be best to just send it back.

Updating your BIOS is not really recommended in most cases – but in some, like having your laptop shutting down randomly, it might help.

The process is a bit complicated, but you can find instructions on how to do it here.

Just make sure, before you attempt to update your BIOS, that there is indeed an update available for your model. And only do it if everything else failed to fix your problem.

In my case and most cases out there, simply tightening the screws a bit solves the problem like magic – as silly and unbelievable as it might sound. So definitely try it first and you might be surprised to find out that such a simple fix works!

Finally, if none of the fixes above work, the problem might be somewhere else. Your laptop might be overheating and restart or reset because of this – so you can check out the temperature installing a free program for this, but it’s very unlikely that overheating is the cause unless you’re using it to play games.

If you have this strange problem of your Acer laptop randomly shutting down without an apparent reason, feel free to comment below especially if you managed to find a fix that was not listed in this article.

20 COMMENTS

  1. Been having this problem for about 3 weeks which coincides with my partner typing up a document for herself she never usually does this. Whenever i tried it seemed to work fine for me then i noticed her wearing her fitbit and i asked her to remove the fitbit when typing and happy days no laptop crashing then she hovered the fitbit over the touchpad and the magnet in the fitbit stuck to the touch pad so i think if you are typing with a fitbit or tracker or maybe smart watch it might trick the keypad into thinking the lid is closed and shut down the screen. hope this helps for anybody.

  2. Hi My problem is similar with random shut downs. BUT, my laptop Aspire ES1 523-231L works perfect on battery but switches off when I plug in the charger to the mains electric. It is the original charger and I have tried in several places other than home (hotels etc.). I can’t find an obvious fix. Can anyone help, please?
    Thanks!

  3. Hi, just would like to say thank you so so much cuz it’s work! I was so stressful for past two hour as all my assignments was saves in the laptop n I couldn’t restart it! I tried everything until this needle method! Omg you r life saver!

  4. Im not sure if i did this wrong or because i have a different laptop (Acer Predator 17X) but i have the same problem and i tried using the needle method but that didnt work.

  5. Hi! Thanks for solution but it did not work on my acer laptop. There is an option in acer laptops that turns off in case if the back plastic is opened in order to avoid unwanted electrical damages. I think it’s the main problem. I do not know why producer placed this switch on the back of the laptop. I’m really angry now. Great laptop but big problem, switching off sometimes.

  6. My Acer laptop shut down while I was in the middle of my exam earlier. When I turned back on, it says “no bootable device”. I tried the steps from acer dot com but still not rebooting normally. I tried the tightening of screws and picked battery ,Unfortunately, it’s still the same..

      • Recently I’ve got the same case. And after trying several ways, I found a way you can try. Turn on the laptop, and when booting, enter to BIOS menu. Then in the boot section, change the boot mode from UEFI to Legacy, then restart again. When the laptop is booting, immediately enter the BIOS menu again, and you will find your HDD status back, which before “none”. After that, restore boot mode to UEFI again, and restart it. Hope that’s work

  7. Hi! Thank you for the simple solution but it didn’t work on my laptop also. I have been using my laptop since 2018. This passed few days I’d always encountering random shutdown but everytime I open, thanks God, it works! Last night, it happened again and it never works everytime I open it. It is also my habit to press the sleep button and I don’t know if this affect the situation I have in. What will I do? Please, help. Thank you!

  8. Thanks I used the pin and tightened the screws all of which we were slightly loose. In fact in doing this I found that 5 of the 12 screws are not there. I will get some from computer store?

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